The attitude thing trap and trust in the workplace.

In teaching customer service and emotional intelligence one of the key factors is the attitude thing. Their attitude towards you is a reflection of your attitude towards them, is the way it often is put. Attitude is a trust factor. If you are continually having a bad attitude towards your staff or (hopefully not), towards your Boss then the returning attitude will be bad also. Sounds wonderfully simple doesn't it? I can't trust him because his attitude is like the wind, totally changeable so I never know where I stand. So if you are him, then how do you change this and becone that trusted person you always wanted to be (hopefully).

Consistent delivery of promises (or proven track record).

This is not just delivering the sales quotas on time. This is a fundamental of corporate life. If you keep the committments that you make to your staff, team members, secretary, P A, the messanger, then this builds trust. In addition if you tell it openly and with full transparency you will build trust. So it's keeping promises and telling the truth - right?

Integrity in behaviour in the workplace

What this comes down to is exactly this - if you do not exhibit integrity in your behaviour in the workplace people will not trust you. This can lead to big issues. If people do not trust you they may not work with you but against you. This can lead to a downward spiral in your performance capability because we all rely on working with team members whether they are our staff or we are in a team (aren't we all in a team anyway).

How do these integrity issues most often come about?

I have found that it most often revolves around your ability to do the job or not. If you cannot exhibit your ability in the job to which you have been appointed people pick up on this immediately. I don't trust Jim. (Bob, Bill etc), because I simply don't think he knows what he is doing, do you, is the discussion at the lunch break.

But hang on you say we all have to grow into our jobs. This is true but if you don't know how to go forward then it is necessary to find out how too. Far better to admit you don't know and do something about it such as classes, getting staff on board who do know, seeking a mentor, seeking time with your boss. This will lead to trust gain. If you struggle on in the wilderness, people will know straight away, and this leads to trust lost and that also means a mountain to climb to reverse this situation.

Of course the moral of this article really is don't oversell yourself at the job interview.