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Wen Hair Care Complaints Part 3: Customer Service
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Wen Hair Care Complaints Part 3: Customer Service

The absolute number 1 of all Wen hair care complaints has absolutely nothing to do with the products themselves. It’s all about customer service. No matter how good a product is, if the service sucks, people will complain every chance they get and recommend others not to buy it. Which is a shame really, the bad customer service, not the complaining, because fewer people will reap the benefits of an otherwise great product.

If you’re in the market for some Wen hair care products you’ve probably already figured out that you can’t buy them in regular brick and mortar shops. The only place you can stock up on Chaz Deans products offline is in his Hollywood salon. So if you don’t live in Hollywood, you’re only other option is online shopping. This is one of the Wen complaints you’ll read about every now and then, not everybody likes to buy stuff online after all.

Another one of the Wen hair care complaints you might have come across is the price. I’m not going to lie to you, it’s expensive, especially when compared to a regular shampoo. Of course you shouldn’t make that kind of comparison, because the products really can’t be compared that easily. With a Wen cleansing conditioner you’ll typically be able to save on lots of other products you would need to make your hair look somewhat presentable in the morning. And as I mentioned in another article, most people don’t need to use the amount of pumps recommended on the bottles of cleansing conditioner. If you take the time to discover how much of the product you need to use for your hair, you could double the use you get from one bottle. One more tip to end the price debate, buy in bulk. Once you’ve decided on a favorite flavor, buy bigger bottles. The largest you can get are a gallon.

The above customer service related Wen complaints are annoying, but you can’t do much about them (except for using less product to cut the cost). Fortunately, you can do something to prevent the absolute number one hang up people have when ordering Wen hair products: auto payments. It will probably only take you reading two or three Wen hair care reviews to come across someone saying their credit card was billed without their knowledge. Luckily, there’s a very easy way to avoid this. Don’t order from sites that offer auto shipment. If you do, every 30 days the company will send you a new batch of products, whether you need them or not, and bill you for it. Apparently, getting your money back is almost as difficult as getting out of the auto shipment contract. If you don’t want to join ranks with other Wen auto shipment complainers, buy Wen hair care products from reputable sites that only offer one time sales.

This was the last and probably most important article in my series on Wen hair care complaints. Hopefully you’re now able to make your own informed decision on whether Wen by Chaz Dean is worth your money.


Street Talk

Ms. Lee  

I am an afro-american woman , I had shoulder length hair , I was proud of my TRESS, my hair began falling out and no matter what I did ... it fell out , now , my hair is very thin ( came out in patches , as if it had been over processed ) I now wear a wig and I AM DEVASTATED . But ,....... the service is excellent ! Please , be careful.

Reply
  about 9 years ago
michele4  

Have no complaint about customer service - but my hair falling out IS a HUGE PROBLEM !! AND THAT is a problem with the PRODUCT !! Do not risk it

Reply
  about 9 years ago

Jogging is like writing -- I hate doing it, but love HAVING done it!

Reply
  about 1 decade ago
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