This Article is About
vpn
vpn service
vpn connection
software conflicts
bad attitude
unlimited bandwidth
facebook
google
best qualities
fine details
apparent reason
jargon
frustration
Best VPN Provider - Customer Service Wins
Join 1000's of Authors at StreetArticles Today!

Best VPN Provider  -  Customer Service Wins

I've used VPNs for about 4 years now, and my opinions on what makes the best VPN service have changed over that period of time. When I first signed up for a VPN service I needed to unblock Facebook in China. I though that cheaper was better, and I signed up for the cheapest VPN service I could. Boy, was I wrong. Then I though that server switching and unlimited bandwidth were the best qualities a VPN service could have. After all, why should I be restricted? I've come to realize however that what makes the best VPN service is customer service.

Over these four years I've run into more than just a few troubles with my VPN service. Sometimes, China would updated their firewall and my VPN would no longer connect. Sometimes, I would get a free trial of a VPN service, download their software, and have software conflicts and need to reinstall. Sometimes I'd lose my password, or the VPN wouldn't connect for no apparent reason. Whatever happened, I had to contact support. I don't understand the fine details of technology, and don't feel comfortable troubleshooting these types of things. Even with Google and all the tech forums that can be found on the internet, my head starts to spin after about an hour, and it's just easier to contact support.

But not all VPN service providers support teams are helpful. First off, some take more than a day or two to respond to your emails. IF you exchange three emails back and forth, it could be a week before your get your problem resolved.

And not surprisingly a lot of tech support is outsourced. As an English speaker it can be very frustrating to get broken English emails explaining how to fix my VPN connection. Not only do I have to interpret the tech language jargon, but I also have to interpret the bad English. This just adds more frustration to the situation.

Worst of all, some support members have a bad attitude. Personally, I think this is culture related. As someone who's traveled a lot I've noticed that some cultures are more direct than others. I find it hard to believe that someone from customer support can actually respond with emails that say, "Sorry, but it's not our fault" and end the email there. Maybe Americans are sensitive that way, but as a paying customer, if it's my fault, I would expect to hear something like

"I'm sorry, but we're having trouble finding the source of the problem on our end. There may be a number of solutions you can try to get things moving. Have you tried 'solution A'? This seems to be the most common source of the problems you're experiencing. If this doesn't work, you may want to try 'solution B'. Please provide us with information 'C', 'D', and 'E' so we can help fix this issue as soon as possible"

Now THAT'S great customer service.

And you just don't see that with a lot of services. Live support sends you to ticket support. Ticket support sends you to general info. Then the general info staff is on vacation.

What?

Yes, more than once I've had it come back that a WHOLE team was on vacation for a month which is why they didn't respond to my emails. This is obviously a lie, but I digress.

The point is that great customer service makes for a user friendly VPN experience. When you read up on VPN provider reviews, be sure to see what their customer service rating is.


Street Talk

No comments present
You May Also Like
How to Access Blocked Websites In Dubai With VPN 2013
Do you know where the tallest man-made structure in the world is located? The skyscraper Khalifa tower located in Dubai, UAE is the current record holder. It was built to increase international recognition and attract more tourists at the same time. Some scenes from the movie, Mission Impossible: Ghost Protocol…
By: Ann1 in  Computers and Technology  >  Mobile Computing   Apr 05, 2013  
0
  Likes: 0

Private Norwegian Ip Address - Proxy Versus Vpn
You can get a Norwegian IP address on your phone or computer. There are basically two ways of doing this, with proxies and VPNs. Though I clearly prefer VPNs, there are some advantages to using proxies as well. See below for a full comparison, plus some of my biased opinions!…
By:  in  Computers and Technology   Jul 14, 2012  
0
  Likes: 4

Private VPN for Android
Using a private VPN for Android does what else but increase your privacy while connected to the internet. If privacy is a concern of yours, there really is nothing better to do than to start using a VPN. What VPNs do VPNs use encryption and tunneling to hide your IP…
By:  in  Communications  >  Mobile Cell Phone   Jul 27, 2012  
1
  Likes: 1

Get An Ip Address From Argentina Through A Vpn
In this continuing series of articles, I'd like to address some reasons why you might want to get an IP address from Argentina. Actually, for any country in the world, there are bound to be a number of people that want their internet presence to appear from that region. This…
By:  in  Gaming  >  Online Gaming   Sep 03, 2012  
0
  Likes: 1

Can You Use A Vpn to Hide Your Ip Address And Do Illegal Things Online?
The answer is, "NO", but it happens sometimes. It depends on what you're doing, where you are, and which service you use. Many users have the misconception that using a VPN to hide your IP address online makes you invincible to the law. VPN services use keywords and phrases that…
By:  in  Legal  >  Cyber Law   Nov 24, 2011  
0
  Likes: 0

VPN for Ecuador
There increasing numbers of people using the VPN for Ecuador and there are varying reasons for this. You receive a lot of benefits when you change IP address through this source. Some may seem more important to you than others based upon what you want from your internet experience and…
By: Sunny Walters in  Computers and Technology   Oct 29, 2012  
0
  Likes: 1

Get A Bulgarian Ip Address With A Vpn Or Proxy
If you're familiar with VPN and proxy services, then you know that it's possible to change your IP address to virtually any country out there. Some services provide you with access to a few servers in some select countries, while other services have built their reputation on having a large…
By:  in  Computers and Technology   Nov 29, 2012  
0
  Likes: 2

Hide Your Ip for Privacy With A Vpn for Monaco
The internet has become critical for many people and businesses. It allows for information to be shared much faster and across much wider distances than was ever possible before. It has helped to organize relief efforts, and to inform families of the safety of their loved ones. Because of this,…
By: Roderick B in  News and Society  >  International   Mar 08, 2013  
0
  Likes: 1

Vpn for Lebanon - Protect Your Ip
In recent years there have been a lot of controversies about censorship for many countries throughout the world, but actually, Lebanon has been spared most of this. In fact, aside from an internet outage in July of 2012, using the internet in Lebanon is relatively free and you do not…
By: Roderick B in  News and Society  >  International   Jan 19, 2013  
0
  Likes: 1

VPN for Guam
There are various reasons to use the VPN for Guam whether you use the internet for serious purposes or not. There are already a lot of others who have installed the virtual private network on their systems including those that are own businesses, who travel a lot and who just…
By: Sunny Walters in  Computers and Technology   Oct 25, 2012  
0
  Likes: 1

VPN for Albania
Using a VPN for Albania might not be as uncommon as you think. There are various individuals who use this technology to hide their actual IP address and to get a new one in a different country so that they can have more internet freedom and privacy. It doesn't matter…
By: Sunny Walters in  Computers and Technology   Oct 01, 2012  
0
  Likes: 3

Proxy And VPN for Vietnam
I realized today that with all the blocked sites in Vietnam, there really aren't a lot of reviews of proxies. The thing about proxies is that they're a real pain to find, and when you do, they're usually not very professional. I just checked, and the first ten results in…
By:  in  Computers and Technology   Jul 31, 2012  
0
  Likes: 2

VPN for Bolivia
Using a VPN for Bolivia can be beneficial whether or not you permanently live in this area. While internet censorship may not be as much of an issue certainly when compared to other countries, plenty of other reasons can be found as to why you would want to get an…
By: Sunny Walters in  Computers and Technology   Oct 25, 2012  
0
  Likes: 2

Private VPN for Windows
Using a private VPN for Windows is an easy way to protect your privacy online without too much work. Even if you've never heard of a VPN, you can get one set up and protecting your private information on shared and private networks very easily. How a VPN works A…
By:  in  Computers and Technology   Jul 27, 2012  
0
  Likes: 1

VPN for India
Using a VPN for India has even more benefits now than it did a few years ago. Prior to 2008, censorship of internet content was quite rare but after the terror attacks in Mumbai in 2008, this changed. The government has removed some sites and banned others. The amount of…
By: Sunny Walters in  Computers and Technology   Oct 19, 2012  
0
  Likes: 1

Article Views: 2028    Report this Article