How To Choose The Right Business Phone Provider
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How to Choose the Right Business Phone Provider

What's the best way to figure out the best business phone provider for your needs? Mainly, there are three thing sto figure out. First, will you need virtual phone service with cell phones instead of traditional office phones? Second, if you do need an actual landline phone, what type of service is best (VOIP or Landline?) And third, if you choose VOIP, will you house VOIP at your business location or in the cloud?

Virtual Phone Service

Virtual phone systems connect business phones to remote workers on cell or home phones. These systems work in a way as a call forwarding solution, so each call is transferred to the employee's phone, whether cell or home. This occurs when a customer or client calls the main business number. Included in virtual phone systems are automated receptionist, voicemail, call screening and faxing. One of the best things about virtual phone systems are that it gives employees freedom to present their professional face of the company at a very low cost. However, they aren't a full fledged in house phone system, so you get charged for the call on the virtual system using up mobile or home phone minutes. This makes VPS best for businesses comprised solely of remote workers.

Landline

The traditional landline system needs on premises hardware, so you'll need to have it wired within your building. Landline phones are best for large corporations with a big budget and also in house IT staff who will run and maintain your landline system. However, these systems are also reliable and time tested, and many customers may feel more comfortable knowing they're calling a building directly where the service is housed.

VOIP Phone Systems

VOIP does not use traditional landline copper wires, but instead run on the same internet connection the company already uses to be online. VOIP allows a desktop or laptop to be turned into a virtual phone and gives mobile options to remote workers letting them access a business's phone system. VOIP is typically best for small businesses that need functionality of sophisticated phone systems at a reasonable price, or for businesses that need remote employees to have access to the phone system. VOIP is easy to set up and configure and also a lot cheaper than landline, but if the internet goes down, so too do your phones.

Do you really need a phone system?

Ultimately, all businesses need phone systems because success depends on how you present yourself. Every business should have the tools and solutions needed to be professional and maximize their ability to be efficient and connected to their customer base.

Can my employees and I just use our smartphones?

Mobile phone plans aren't set up to offer the same business features that business phone systems offer. They can't connect to a virtual receptionist to quickly answer calls and route customers to the proper company contacts.

How do I choose a system?

Ultimately, this choice comes down to your resources. How big is your budget? Will your business grow? Do you have an IT staff that can run and maintain an in house phone system? Do you have access to high speed Internet?

All these decisions will play a part in choosing the right business phone provider.


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