This Article is About
quality customer service
poor customer service
dangerous assumption
good customer service
great customer service
customer loyalty
competitor
royalty
service provider
consequence
Quality Customer Service
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Quality Customer Service

If you have ever been a customer, and I’m sure we all have, then you have a good idea of what quality customer service is, and when you are getting it. You also know what poor customer service is. As a service provider, it is essential to put yourself in your customer’s shoes. Don’t settle for giving good customer service. What goes beyond that? Treat customers surprisingly better than what they are expecting. Even if they are not wowed by your product or service, they better leave your establishment wowed by your customer service.

Don’t think that quality customer service is rare. That’s a dangerous assumption to make. Great customer service could be just around the corner at your biggest competitor’s. Make sure that the lack of great customer service is never the reason you lose customers. It is very common for customers to not return to your establishment based on customer service alone. This is a very obvious consequence in the restaurant industry. Many people are content to not complain about the poor service they have received; they just simply do not return.

You need to be able to take complaints graciously. The customer is doing you a huge favor by telling you what has made them disappointed. When customers complain they are telling you what you need to do to fix your business, to make it better. Treat a complaining customer as if they were royalty. If your product has disappointed them, then make up for it with amazing customer service. And I am serious. Your customer service needs to be amazing. Surprise them.

Great customer service leads to long-lasting customer loyalty. This is what cements your customer retention levels. It’s easier to keep a customer than find a new one. A great deal of your efforts should go toward retaining customers. Customers are kind of like seeds that you plant. You have to water and tend your crop. You need to fertilize your crop. Before you know it you will have a whole field of vigorous plants. That’s a lot better strategy than continually buying new seed, throwing it in the ground and then not tending it. By chance you will get a few plants, but there is nowhere near the success rate that there is with the first strategy, in tending your crops. The seeds are the customers. Take good care of them. Love and tend them.

People who are happy customers are the best advertising you could possibly ask for. They are better than expensive advertising strategies. They earn you word of mouth referrals. This is pure gold for your business. Conversely, bad customer service gives you negative references. It spreads around negative social proof that screams to people to stay away from your business. You need to pretend that every single customer is your most important customer. That will help you think of how they need to be treated.

Remember names. People love to be called by their name. If you can, remember some details about their family. Build strong bonds with your customers. Make them miss you when they are away from your business.

Lately, Lethbridge Seo firms have had great success in holding company training sessions to train their service providers to deliver exceptional customer service. Amazing customer service is the number one recommendation for establishing good customer relations. In Lethbridge, SEO businesses have invested greater amounts of budget dollars in customer service training for employees than they have in advertising. This is an area of your business where you should shine, and people will talk about how great you are.


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