This Article is About
good customer service
poor customer service
what is good customer service
two occasions
embarrassment
apology
What Is Good Customer Service?
Join 1000's of Authors at StreetArticles Today!

I’ve had one of those weeks when I’m thoroughly frustrated with poor customer service. Unfortunately this is nothing new. Rude staff, disinterested staff, staff too busy chatting with colleagues, I’ve experienced it all. On one telephone call that I had to make to an unnamed company, I was treated to a the member of staff bitching for over eight minutes about a relative, their annoying child and the difficulties of a certain type of push chair and where they had all met down the pub!

I did try to indicate I was there, but it was quite clear that I was on silent and they weren’t. When we were finally connected and I was able to say that I could hear every word including some rather choice language, I received no apology and I certainly couldn’t detect any embarrassment in the member of staffs voice. If someone who’d asked me on that day ‘what is good customer service?’, I’d have probably said staff who don’t swear, actually listen and apologise when they’ve got it wrong.

This experience got me thinking and I rang round a few friends and asked them for their views on ‘what is good customer service?’ The calls turned out to be longer than I expected as they all took the opportunity to vent their views and give me recent examples of poor customer service. On two occasions I had to gently remind them that I had rang to get their views on know what is good customer service rather than bad, because they just wouldn’t stop complaining. Frankly I couldn’t blame them and it makes me tempted to do an article in the future which names and shames some of the worst culprits.

Everyone thought that that good customer service means having staff who listen, staff who will put themselves out and will respond quickly. My older friends wanted people who would show them where things were if they couldn’t find them and the younger ones mentioned wanting staff who were knowledgeable about the service or product. Everyone wanted staff who they could understand, but it was clear from my very small unscientific sample that they all had the things that were particularly important to them, like one who said she likes it when a shop hadn’t go a product but will direct you to a rival company. I was particularly amused by one friend who asked why I was bothered by what is good customer service’, why wasn’t I interested in 'what is excellent customer service?'

She was absolutely right I was certainly setting my question too low. I don’t really care about good customer service for myself. I want excellent customer service every time. This means being treated as if I am the most important customer in the world and where nothing is too much trouble. It’s a great shame that there are too many companies who are falling short of good customer service or are satisfied with being just good enough.

What would you answer if you were asked ‘what is good customer service?’


Street Talk

Pat Shaw  

Beverley I completely agree even if we are in different countries. I actually quit my last job for that very reason as I wasn't allowed to give the customer service that I would expect. Very frustrating.

Reply
  about 9 years ago
  

Thanks Pat. It is very difficult to get some companies to take it seriously. It's a great pity.

Reply
  about 9 years ago
You May Also Like
Hulu In Liechtenstein
If you have heard that you can access Hulu from Liechtenstein but have tried and not succeeded then you need to use a different method. This website is blocked outside of the United States so you need to use a virtual private network with a US IP address to unblock…
By: Sunny Walters in  Arts and Entertainment  >  Movies TV   May 25, 2012  
0
  Likes: 1

How to Do A Vpn
People all over the world, especially those in countries where some internet sites are not directly accessible are starting to ask, "How do I do a vpn". Actually, to do a vpn is really quite easy. First, you need to choose a company. When you choose a company to help…
By: Rodders Gillam in  Computers and Technology  >  Software   Mar 24, 2011  
0
  Likes: 0

Internet Marketing 5: Planning Your Web Site
I use an HTML editor to design my web sites. I use to design them from scratch but I have found it is much better to use a template. If you do it will make your site look more professional. With or without a template you will need an editor.…
  Likes: 0

The Pros And Cons Of Affiliate Training Programs
Every year there are thousands of people globally that go online to try and find a way to make extra money. Selling someone else’s product and earning a commission from the sale is called affiliate marketing. Affiliate training programs abound in numerous quantities on the internet, and needless to say…
By: Andy Denton in  Internet and Businesses Online  >  Affiliate Revenue   May 18, 2011  
0
  Likes: 0

Its Time To Wake Up And Be Somebody
There are towns that encourage you to be somebody. There are a lot of unhappy workers in today's society. It's time to wake up and be somebody. It seems that every where you go you run into these people. Go to retail store, gas station, factory worker, or a number…
  Likes: 2

Ereader Comparisons Kindle Versus Nook Just Got Easier!
If you have been looking at ereader comparisions for Amazon Kindle versus Nook you may have some idea about the pros and cons of each brand of ereader, but Amazon being Amazon has just raised the stakes. From early May they will be offering the Kindle for an even better…
By: Walt Mundo in  Computers and Technology  >  Personal Tech   Jul 03, 2011  
0
  Likes: 0

2 Important Things About Private VPN Services
In this modern age, finding a private VPN service has never been easier, because there are simply so many different providers to choose from. Some providers offer their services at a very low price, while others are much more expensive. Furthermore, there is such a wide range of different options…
By: Roderick B in  Computers and Technology   Jan 11, 2013  
0
  Likes: 1

Quality Customer Service
If you have ever been a customer, and I’m sure we all have, then you have a good idea of what quality customer service is, and when you are getting it. You also know what poor customer service is. As a service provider, it is essential to put yourself in…
By: David Silver in  Business  >  Customer Service   Jul 04, 2011  
0
  Likes: 0

Some Important Steps to Do A Proper Home Elliptical Trainer Review
If you want to do a proper home elliptical trainer review, there are certain steps that you should follow in order to make the best decision possible about buying the right equipment for you. In this article, I will show you some important steps you may follow to properly review…
By: Luis Dimas in  Health and Fitness  >  Fitness Equipment   Jul 10, 2013  
0
  Likes: 1

I Thought Customer Service Was Dead, I Was Wrong
While visiting different local businesses in the Indianapolis area, I've received awful customer service. I thought the ‘customer service’ was a dead subject until I found an online marketing firm called Wealthy Affiliates.com. I tried several times to find a home based business that had very low start-up costs. I'm…
By: Anthony H. Bell in  Business  >  Customer Service   Mar 17, 2011  
1
  Likes: 0

Tippr And Widget Love
Both myself and my children have purchased goods through TIPPR and their affiliate company WIDGET LOVE. - Also known as MARVELOUS ITEMS. We all have had bad experience with shoddy merchandise, defective goods whose deal value is overstated and poor customer service due to their business practices. They state that…
By: Tony24 in  Internet and Businesses Online  >  Ecommerce   Jan 08, 2013  
0
  Likes: 0

Sears, Kmart to Close Nearly 120 Stores Despite Upbeat Holiday Sales for Others
According to the National Retail Federation, holiday sales might have been stronger than originally forecast this year, with one exception. The Sears Holding Corporation has announced that between one hundred and one hundred twenty of their faltering Sears and K-Mart stores will have to be closed to save the company…
By: amie nogrady in  Business  >  Retail   Dec 28, 2011  
0
  Likes: 1

What Is Good Customer Service - Do You Water Your Garden or Do You Poison It?
I like to compare Good Customer Service to watering your garden; why you ask? It's simple, if you water your garden it grows, just like your business will with great Customer Service. If you don't provide great Customer Service it is like poisoning your garden; your business will die, slowly…
By: Kathie Bechtel in  Business  >  Customer Service   Sep 09, 2011  
0
  Likes: 0

Hiring Moving Company In Charlotte, NC for Your Next Move
Moving hаѕ become the еѕѕеntiаl part of vаriоuѕ fаmiliеѕ аnd соmраnу оwnеrѕ. People rеlосаtе ѕimрlу bесаuѕе thеу wish tо dо so оr ѕоmе move with аn оbligаtiоn to move. Pеорlе hаvе various rеаѕоnѕ to mоvе оr rеlосаtе. Finding opportunities, nоt comfortable with thе ѕurrоunding аnd many mоrе such reasons аrе…
By: Cory Frank in  Business  >  Customer Service   Jun 07, 2016  
0
  Likes: 0

Business Telephone Etiquette
The rise of digital technology has resulted in a decline in our telephone skills. If we want to deliver good customer service, showcase our brand in the right light and build effective relationships, it is an essential skill for everyone who may pick up the phone. A phone conversation may…
By: Mary Jackson in  Business  >  Customer Service   Jun 06, 2016  
0
  Likes: 1

Article Views: 1732    Report this Article