This Article is About
what is good customer service
brick and mortar store
brick and mortar
bad customer service
good customer service
great customer service
business owners
bottom line
attributes
last time
email
shipping
What Is Good Customer Service - Do You Water Your Garden Or Do You Poison It?
Join 1000's of Authors at StreetArticles Today!

I like to compare Good Customer Service to watering your garden; why you ask? It's simple, if you water your garden it grows, just like your business will with great Customer Service. If you don't provide great Customer Service it is like poisoning your garden; your business will die, slowly but die nonetheless! If you don't think so, ask yourself how you felt the last time you were treated like crap, (yes I said crap) at a store, at an online store, drive through, etc.

Maybe crap isn't the politically correct way, or the classy way, or the professional way to put it; but we all can relate to crap pure and simple. The bottom line is...would you go to that establishment again if you could avoid it? I know I wouldn't, and depending on what you sell, who your competition is, and how many stores carry what you sell, bad Customer Service can and will ruin your business whether you have a brick and mortar store, or you sell online only, or both.

In my opinion, some business owners who sell online only may not dwell on good Customer Service as much as their brick and mortar counterpart. Why? I think it is because they are not normally face to face with their customer. Let's be honest, it is much easier to write an email, then to look your customer in the eye and tell them they should have read your policies before buying.

So what is good Customer Service? I would tell you to ask yourself and your potential customers a few questions before you determine your policies.

Questions such as:

1.) When you go to any establishment why do you choose to go there?

2.) How do you like to be treated?

3.) Do you shop where shipping is free, or do you look at all the attributes of the business?

4.) Do you prefer money back or exchange only, or do you want a choice when you return an item?

5.) Can you return an item?

6.) Is quality more important than price, or does both matter?

It is important to really understand why you go back, and why customers go back over and over again to the same places, this information will help you determine your Customer Service Policies to put in place.

I know I was always raised with the saying "You can catch more flies with honey than vinegar!" Something as simple as saying "Let me see what we can do for you", instead of " No we can't do that" makes a world of difference. Plus remember your good manners, look up the word if you don't understand manners! You know...thank you, you are welcome, I will be happy to, etc. To this day I will not go to a fast food chain by my house because they never say "Thank You" in the drive thru. I will not pay a dime to be treated with disrespect. I will even pay more for the same item if I am treated well.

To wrap it up, always treat people well, treat them as you would want to be treated when you shop online and offline. Never treat people like they are not important, do not be rude or demeaning. Send some type of small thank you with your orders. Do what you can within your means to go the extra mile, and as your business grows, expand on that.

I will end this with a quote from Abraham Lincoln: "I will prepare and someday my chance will come." Is your business prepared when your chance to make a customer happy comes? Can your staff answer the question: What is Good Customer Service?

Feel free to copy and use this article, we only ask that you keep the article as it is with no changes, and we also ask that you keep all links in tack. Thank you!


Street Talk

No comments present
You May Also Like
What is Good Customer Service?
I’ve had one of those weeks when I’m thoroughly frustrated with poor customer service. Unfortunately this is nothing new. Rude staff, disinterested staff, staff too busy chatting with colleagues, I’ve experienced it all. On one telephone call that I had to make to an unnamed company, I was treated to…
By: BeverleyIS in  Business  >  Customer Service   May 09, 2011  
2
  Likes: 1

Better Priced Online
Better Priced Online This might sound as a slogan for a store and that is actually what it could be. Only it is about the largest store you can find. This store is stuffed with all the products you can think of. No need to go to any other store…
By: eddie1 in  Internet and Businesses Online  >  Ecommerce   May 04, 2011  
1
  Likes: 2

Everything is Relative
Life is full of ups and downs, hopefully more up than down. We weather these bobbles and get on with it because we know that just as the sun is going to rise that we will prevail through the bad times. Unfortunately we don't always have the same confidence with…
By: Sherrill Darby in  Home Based Business  >  Network Marketing   Jun 05, 2011  
0
  Likes: 0

3 Steps for Home Based Business - 0 - Cash
To start a home based business you will need to put in effort and a bit of hard work. It really is not that hard to set up With some time and hard work you could be set up and earning in just a few days. It can seem a…
By: Cassie 1 in  Business   Aug 16, 2013  
0
  Likes: 1

Understanding Internet Marketing
In the beginning, Internet Marketing (IM) may seem a bit intimidating. It seems as if it is pretty technical, and that there are a lot of pieces. But underneath it all Internet Marketing is a business.
By: Andy in  Internet and Businesses Online   Feb 02, 2011  
0
  Likes: 0

Start Your Own Business And Become Your Own Boss
Do you have an awesome idea of a business opportunity? Do you have a sense that entrepreneurism is your calling? Do you want to be your own boss? In a down economy, many people turn to self-employment (read: start your own company!), as a way to ensure employment, build for…
By: Alec Lautenschleger in  Business  >  Entrepreneurialism   Jan 27, 2011  
0
  Likes: 0

Top Reasons to Homeschool Your Child
Homeschooling children is becoming increasingly common, especially with those that have adopted foreign and domestic children. Depending on who is asked, it may be preferable to keep your child home for school. Homeschooling may not be as easy as some say; however, it has benefits for the entire family. Continue…
By: Valle Oberg in  Home and Family   Sep 01, 2011  
0
  Likes: 0

The Benefits Of Working Online
With all of the thousands of daily searches out there for the key phrase of make money online, one can’t help but wonder exactly what the perks of working full time from home actually are. After giving this some careful consideration, I have decided to list what I feel are…
By: Tony28 in  Internet and Businesses Online   May 15, 2014  
0
  Likes: 2

Before You Buy A Vpn Account
If you're looking to buy a vpn account there's a few things you need to keep in mind. Before you buy a vpn account you need to consider your location, your intended use of the vpn, the time period you're planning on using it, and how much you're looking to…
By: Rodders Gillam in  Computers and Technology  >  Software   Mar 21, 2011  
0
  Likes: 0

Hiring Moving Company In Charlotte, NC for Your Next Move
Moving hаѕ become the еѕѕеntiаl part of vаriоuѕ fаmiliеѕ аnd соmраnу оwnеrѕ. People rеlосаtе ѕimрlу bесаuѕе thеу wish tо dо so оr ѕоmе move with аn оbligаtiоn to move. Pеорlе hаvе various rеаѕоnѕ to mоvе оr rеlосаtе. Finding opportunities, nоt comfortable with thе ѕurrоunding аnd many mоrе such reasons аrе…
By: Cory Frank in  Business  >  Customer Service   Jun 07, 2016  
0
  Likes: 0

Business Telephone Etiquette
The rise of digital technology has resulted in a decline in our telephone skills. If we want to deliver good customer service, showcase our brand in the right light and build effective relationships, it is an essential skill for everyone who may pick up the phone. A phone conversation may…
By: Mary Jackson in  Business  >  Customer Service   Jun 06, 2016  
0
  Likes: 1

Facilitating Gym Goers Growing Demands
In 2000 there were an estimated 32 million gym memberships in the United States of America. Over a decade later, that number has almost doubled to over 55 million and continues to grow. The landscape is similar in the United Kingdom, with a growth in the number of young adults…
By: Mary Jackson in  Business  >  Customer Service   Jun 06, 2016  
0
  Likes: 0

Woodwind Repairs Doncaster, Give Your Instrument Its Voice Back
There are plenty of people playing different instruments. It is truly an art knowing how to harmoniously play a certain instrument, creating exquisite sounds and play whole songs. No matter how much you take care of your precious sound maker, there are problems that you can encounter. When your instrument…
By: Johny Danes in  Business  >  Customer Service   Jun 03, 2016  
0
  Likes: 0

In - House IT Counsel Or Outsourcing: The Tough Debate
For many decades now, businesses have accepted the presence of IT systems in their services as an imperative for survival and prosperity in their field. From databases to network to communication, IT systems are necessary for any company today that wishes to expand and make good business. However, over recent…
By: Rhys Crawford in  Business  >  Customer Service   Jun 01, 2016  
0
  Likes: 0

For Air Conditioning Repair Riverside CA It Is Advisable To Look For Trustworthy Mechanics
Air conditioners are the need of the day as temperatures are steadily on the rise and it is not possible to survive in extreme temperatures for long. This is why more and more people are opting to air condition their homes centrally and make sure that they spend the summer…
By: Charles Hall in  Business  >  Customer Service   May 31, 2016  
0
  Likes: 0

Article Views: 1278    Report this Article