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air duct cleaning
better business bureau
false advertisement
legitimate companies
reputable companies
good job
testimonial
aftermath
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A Bad Groupon Deal On Air Duct Cleaning In Silver Spring, Maryland
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As I listened to what this couple had to say, this story became all too familiar. I've heard the same story hundreds of times, but this time it was from a groupon deal. I usually here these kinds of negative testimonials from coupon ads. I was there to clean up the aftermath of what had gone seriously wrong and this couple didn't deserve any of the treatment they received.

As I entered and asked what had happened, the couple admitted that the previous company hadn't done a good job. I'm not going to disclose the companies name. I'd simply have to name too many other companies that are equally guilty. It's a shame and it actually reflects bad on the legitimate companies. The couple proceeded to show me what the air duct company had done. I was then led to registers that were removed and not put back on the wall. Seriously these registers looked like they were pried off with a crow bar. No wonder they were still laying on the floor. They were so bent and the walls were so damaged that you couldn't put them back. There were a total of three registers removed and the company told them that they got to choose which ones. This is typical of coupon offers, but I've started to see this on groupon deals. It really concerns me.

This couple had become victims of false advertisement and bait and switch tactics. Both of which are unlawful in Maryland, but yet I see it run rampant in the air duct cleaning industry. I detest those practices and companies that say "They all do it that way.". That's not true, there are reputable companies that give you prices up front. It's not true and you as a consumer have rights. With groupons, it's all about the money. You can only leave your negative testimonial, if it ever gets published, and contact the better business bureau. Unfortunately you really don't have a lot of recourse against those frauds. Legitimate air duct cleaning should cost around $500 per zone.

The couple had paid over $200 and the company only cleaned what you could see. The branches that they cleaned were still full of debris. I took pictures and showed the disgusted couple. I also explained that I was going to have to repair some of the damage that the previous company had done. My price with included repairs was $490, and I actually gave them some of the best discounts I could. When our company is done, this couple will have been justly served. It's a shame that they had to waste money on what seemed like a deal.


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