Good Etiquette With Hotel Guests
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So what does it mean to have good hotel etiquette? and what is this phrase we hear in hospitality to practice good manners and etiquette?

It basically comes down to having good manners and being polite in the way we act, dress and speak. For those of us that work in Hotels, Bars and Restaurants, it's a fair observation to say that we play our part of good servile manners out in front. I always remember a sign fitted to a kitchen banqueting door that said smile,"you are on stage" because from the moment we left the clatter of the Kitchen into the warm chorus of dinner guests, our hands fully laden with hot plates, it's then we began playing the humble role of hospitality to our audience.

It's here that guests will observe more than just the grooming or appearance of servers, they will be taking mental notes on how well we are carrying ourselves, watching our actions and mannerisms and thus within Hospitality, Hotels and Restaurants are one of the very best places to witness the practice of good manners and etiquette.

Here are some examples of how to practice good etiquette.

You always have a welcoming smile the moment you receive your guests in and around the Hotel.

This will make them feel welcome away from home,comfortable in their strange environment and valued for being here with us.

Don't say I don't know or i have no idea about that.

Instead you should offer to your guest that you will try to find out and give them some comfort that you are intending to seek a solution to an enquiry or problem.

Never discuss negative views about the Hotel or your colleagues in front of your guests.

Filling the air with a negative vibe will only produce similar results in the minds of your guests. These people have come to a hotel to relax and get away from detrimental types and doing this would surely ruin the holiday atmosphere.

Give eye contact. Even if busy ensure you look at people directly to show you are intending to get to them as soon as you can. It shows that you have them in mind and are not deliberately neglecting their custom.

When taking an order or standing waiting in the Restaurant you stand with your body straight, your feet firmly planted to the floor with hands to the sides or back. not slouched and in a casual stance.

Not gathering in groups in the Restaurant with your backs turned. Not leaning on furniture, walls and reception, not putting hands in pockets and shouting out to other staff.

Common etiquette mistakes.

Poor listening skills, not showing interest in what a guest is trying to say.

Greeting guests inpolitely, a cold reception into the dining room.

Bad dress and grooming, unkempt hair, unshaven face.

Inappropriate language, reverting to slang terms when speaking.

Using mobile/cell phones, texting or posting updates onto social sites in front of customers.

Acts of courtesy.

Opening the door to a guest and usher them to go ahead

Hand someone a pen when they look for their own

Giving directions before someone asks.

Light up someones cigar as they pat and search their pockets.

Gesture by reaching for a guest bag that appears to be heavy for them.

Also practice acts of courtesy to your colleagues, when you see your work mates more than family they become almost the same, get plenty of support from each other and play a team game and volunteer to help your co workers. your influences will rub off on each other and help you all cultivate an infectious practice of good manners and etiquette within the Hotel.

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