5 Customer Service Tricks That Works Well For You And Your Organization
Join 1000's of Authors at StreetArticles Today!

5 Customer Service Tricks That Works Well For You And Your Organization

Customer service centers are everywhere, ubiquitous for the western world when speaking of the professional processing of customer request and complaints. No wonder why there are a few things that help you to feel a little better than having someone dedicated in order to make sure that you are satisfied. It’s like having your own personal servant if only for a few minutes. Here are the 5 call center tricks that works out every time and is something that would work well for you and your organization.

Try things yourself: Have you personally tested out the customer experience for the brand. So try and discover the problem trying to solve the issue through self-service, social media and calling up your calling center. What happened? Did you enjoy the entire process? Was it easy and pleasant enough? There is no better way you could understand the support experience if you do not try it by you yourself. You would here get to learn a lot many things about your customers, agents and how well equipped are your call center agents to handle those queries.

Hiding behind the IT Problem: IT problems are generally considered to be a pain for the call center agents and hearing each and every detail about them is very boring. If the agent says that they are offline due to the problem in the technology, you can just tell them to call the IT guy to fix it and get things back ASAP. There are many IT Problems though it is a blue screen of death and renders that the entire work station is unusable, or is it just the minor fault on a single software that is not even essential enough for handling the calls of your clients and customers.

Offer customers a call back solution: Replacing a hold time with call time would here significantly abandon the call rates, improving the experience of all your clients and customers. Customers who generally receive a call back from the call center agents are happy because they do not have to continue waiting on the phone for the extended period of time. This again translates into a more effective interaction with the call center agent making it easier enough for the others to do their job.

Audit Your Customers: One of the best ways to collect the feedback of your clients and customers is to make it easy for them to share their experiences as they continue to occur. And according to a research study conducted by Loyalty 360 you as a call center industry agent need to focus on the right survey at the right place and at the right time. Try and ask questions that are specific enough for the interaction of your clients and customers, requesting for a feedback within a specific period of time of the transaction taking place, and managing the sample in order to ensure that the same customers are being reviewed.

Rounding up breaks: When does the break start? Is it the right moment for you to click on the unavailable button or is it when you are out on a walk. If you have lunch breaks during the mid-day you could come off with the phones bangs on the hour, then going ahead and reporting something minor to the person who is in charge, quickly replying to an email getting the sandwich out from the fridge, wearing your coat walking out of the door and looking at your watch and thinking if you left office at ten past twelve.

To conclude the above mentioned are the five mentioned tricks you need in order to focus on both customers and the call center employees, as this is where the majority of company fail with their CEM Objectives.

About The Author

Abhishek Jain is a passionate blogger and has written many blog posts on latest trends in Human Resources Management in BPO industry. His blog posts focuses on key issues like keeping employees motivated to work in that organization, identifying new skills, handling tough assignments both local and overseas, human resource problems and solutions, and customer experience management.


Street Talk

No comments present
You May Also Like
Facts About Gherkins In Jars
Summary: Gherkins can be consumed in different forms and the pickled varieties are more popular than the natural vegetable. You can buy Gherkins in Jars for adding an extra zing to your food and enhancing the taste of the food items that you eat every day. A lot has been…
By: jimtom021 in  Business  >  Human Resources   May 06, 2016  
0
  Likes: 0

3 Ways to Prevent Workplace Violence
The mainstream media would have us believe that it's impossible to prevent workplace violence, and that incidents happen all the time. While the statistics don't support that you are very likely to be the victim of an active shooter or that office violence is running rampant, it still pays to…
By: Grady Emmons, MSc, CPP in  Business  >  Human Resources   Mar 07, 2016  
0
  Likes: 0

3 Things You Need to Know Before Doing An Employee Background Check
Your Employee Background Check May Be Illegal Conducting an employee background check without a release is illegal. According to the Fair Credit Reporting Act (FCRA), you need signed, written authorization (aka "a release") to investigate a person's background for the purpose of making an employment decision which may adversely effect…
By: Grady Emmons, MSc, CPP in  Business  >  Human Resources   Mar 06, 2016  
0
  Likes: 0

The Right Way To Choose The International Placement Consultancy Service
In any major city in the world you will find that there are a number of international employment agencies who are ready to serve you. But don’t get the wrong idea that just because there are numerous such agencies it will be very easy to choose one. It is just…
By: Rose Wiliam in  Business  >  Human Resources   Nov 16, 2015  
0
  Likes: 0

Responsible Cleaners - The Responsibilities Of Professional Cleaners In London
The responsible professional cleaner knows his/hers duties, which allow the development of a specific approach for every property. Companies teach their staff by proving a several weeks training, which forms the particular responsibilities the cleaners have. The better the company the more extensive training will be provided for the employees.…
By: cherylparker in  Business  >  Human Resources   Oct 25, 2012  
0
  Likes: 0

Why Work With Leading Perth Labour Hire Agencies?
Labour hire agencies operating in cities such as Perth and elsewhere are a big help to recruiters, hiring managers, and human resource (HR) staff. These firms ably provide a wide variety of services to clients and has a roster of different types of employees, ranging from entry-level positions to top…
By: Waylon Grimm in  Business  >  Human Resources   Aug 10, 2015  
0
  Likes: 0

The Greatest Resource Of Every Organization is Its Human Resource
If you are in deep desire to look for an agency which offers team building activities in Laval, you are assured that you can find one around the area. It is important for your organization to be involved in team building activities in Laval, basically because team building is the…
By: raquel 1 in  Business  >  Human Resources   Dec 11, 2013  
0
  Likes: 0

The Many Advantages Of Using Professional Staffing Agency
These days there are very few businesses where you don’t need any IT candidates. The reason for this is simple as we cannot imagine a day without our computers or internet. It is the same for any business. Every business irrespective of the size needs IT professionals in order to…
By: Rose Wiliam in  Business  >  Human Resources   Nov 16, 2015  
0
  Likes: 0

Business Insurance Frisco Tx: 3 Tips To Help You Avoid Mistakes
If you’re a small business owner in the market for business insurance Frisco TX, you’re likely to find that the world of business insurance is a complicated and expensive one. If you’ve ever purchased personal insurance, like life, home or auto, then you know that there are many variables and…
By: Ellen M. Hahn in  Business  >  Human Resources   Feb 02, 2016  
0
  Likes: 0

Running Your Firm Smoothly In A Dire Situation With Help Of A Temporary Recruitment Agency
Alright, the quarter is ending and you have no time left. Your team hasn’t slept for days because well, they have to work on the balance sheet; you hope you will get everything done in time, until your secretary gives you some dreadful news. “The financial analyst can’t make it…
By: richardpeterson in  Business  >  Human Resources   Aug 11, 2015  
0
  Likes: 0

Use Employee Leasing to Improve Sales
Small businesses are typically driven directly by sales or indirectly by their sales staff. More often than not, such businesses are driven to increase sales because it is the only way for them to increase their profits. And for that they need a capable sales staff. The Requirement But with…
By: alexbarker in  Business  >  Human Resources   May 30, 2014  
0
  Likes: 0

Select the Right Jobs Mauritius Portal
There is substantial employment potential in Mauritius. This dream destination has invitations from numerous employers who want to appoint suitable persons for career positions in their company. However, in order to find a suitable opening, it is pertinent to find a good headhunter. The internet presents candidates unique work portals…
By: SThomas in  Business  >  Human Resources   Mar 13, 2014  
0
  Likes: 0

What to Expect From A Qualified Cosmetic Dentist
Having beautiful and healthy teeth is important to many people not just because of aesthetic reasons. Great looking teeth can also be a source of good self-confidence and a happier social life. This is the reason why more and more people go for porcelain veneers in Northridge or choose to…
By: kyrie curry in  Business  >  Human Resources   Jul 29, 2015  
0
  Likes: 0

Need More Room? Moorroom Self Storage Has Your Solution
At your home, in your office, out in the garageâۥit doesn't matter where, you can always use some extra space for those things you don't need right now, but can't afford to throw away. When life hands you more stuff than you can handle, it's time to look into short-…
By: Sam Hanrahan in  Business  >  Human Resources   Jan 24, 2014  
0
  Likes: 0

Channelizing Talent Rightly – The Next BIG Thing!
Workforce of an organization is undoubtedly its most important asset. Without human resources, it is not possible for an organization to achieve its milestones. Dependence on technology does not make an organization successful unless it utilizes the workforce efficiently. The contemporary era requires organizations to meet the everyday corporate challenges…
By: Caliber Vantage in  Business  >  Human Resources   Jul 04, 2015  
0
  Likes: 0

Article Views: 786    Report this Article