5 Golden Customer Service Rules To Observe At Your Gas Station
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Services are an important part of gas station. Everyone sells the same gas. It is the customer service that makes a gas station truly stand out. It’s all about ‘word of mouth’ promotion here. Customers share their common experiences with friends and family and any negative and positive endorsement can have an impact on your station traffic.

Thus, every station needs to pay attention to customer service. Here are a few customer service principles every gas station should uphold.

Motivated to serve

Employees at your gas station must be motivated to serve. We all feel annoyed when we walk into a store or maneuver into a drive through and are not attended to right away. Employees at a distance don’t step forward to help immediately. This can be labeled this as ‘horrible service’.

Employees at your gas station should be at their toes all times, ready to serve any car that pulls over at the gas station.

Body Language

Your employees’ body language – tone, facial expressions, etc. – affects the mood of the interaction. There is a reason why the biggest businesses in the world spend months training their employees on how to interact with customers. A friendly employee can make customers come back to you. Positive attitude is appreciated everywhere and customer always take a note of it.

Always offer more than what is asked

Your employees must make the customers feel like they really care, without giving the impression that they are trying to sell more. It is good to ask questions about more in addition to what is being served. For instance, the employees should frame and pose questions in a subtle manner like, ‘would you like me to clean the windowsor check the tire air levels?’

Every Client should feel important

Customer retention is more profitable than attracting new customers in any business. Customers come back, spread the word, and advertise your business on their social media when they feel valued. And you need to leverage on that. Employees should make sure that every customer feels like they are the most important. Again employee attitude can prove to be a difference maker in this scenario.

Time Management

It takes approximately two or three minutes to fill a gas tank. So this is all the time your employees have to make a lasting impression. All that talk, window cleaning, customer valuing and more has to take place during this narrow opening. Often times, this leads to rushing and sloppy services, which can ruin the experience of the customer. Proper time management is the answer to this.

Of course no gas station is complete without proper gas station equipment. If you are looking for a complete range of service station supplies, contact John W. Kennedy Company, the leading industrial equipment company.


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