New 1111 Complaint Hotline Launched, As Part Of Thai Law Authorities Efforts To Improve Safety
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Thailand has launched a new 1111 hotline to receive complaints from foreigners in the country, as another step in the government and Thai law authorities’ mission to improve safety throughout the kingdom.

The new 1111 hotline is in addition to the existing 1155 Tourist Police Call Centre. Both hotlines are available 24 hours around the clock.

Foreigners are advised to call the 1111 hotline for non-emergency matters. It is staffed by representatives of all 20 government ministries, aimed at ensuring prompt response for all complaints received. Complaints received will be coordinated through the centre to related government agencies, state enterprises and non-governmental organizations.

Foreigners are advised to dial the 1155 hotline in cases of emergency. The Tourist Police Call Centre is ready to offer assistance to tourists and foreign residents in Thailand, and there are interpreters on standby to receive all emergency calls. If a case is beyond the centre’s jurisdiction, it will be referred to the respective government agencies.

The government plans to expand the coverage of the 1111 centre to Thai embassies in Asean (Association of Southeast Asian Nations) countries.

According to Minister and Permanent Secretary of the Office of the Prime Minister M.L. Panadda Diskul, the 1111 and 1155 hotlines are the latest effort of the government and the National Council for Peace and Order (NCPO) to extend assistance to foreigners living in and visiting Thailand.

It’s also part of the government’s efforts to review all safety measures and standards in the kingdom.

The NCPO, the military council running Thailand since the 22 May 2014 coup, has also been active in efforts to improve the public transport system across the board. It says it wants to rid the country of all injustice and bring happiness back to the people.

In 2013 the safety of tourists in Thailand became an issue in the media, with security lapses, accidents and crimes involving foreign visitors making headlines.

Throughout society these efforts toward better travel security, safety and service are being welcomed, including by many a law firm in Thailand. These firms provide legal services and advice to Thais and foreigners whether tourist or expat, on a range of topics from Thai law in general and Thai labour law to Thailand work permit and Thai visa service procedures, starting a business in Thailand and tax consulting.

At least one international law firm in Thailand advises executives or clients who are visiting from abroad to program local emergency numbers into their phone/mobile device as a precautionary measure - something it advises them to do for any foreign destination they visit.

While the tourist police and police are there to help, the Thai law firm encourages people to be pro-active when it comes to safety and security.


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