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Management Articles
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Cecelia, one of my reports came into my office, "Hey, boss. What's up."
I looked up from my computer screen and smiled. "Nothing, just looking at reports. What about you? Anything happening since," I pretended to look at a watch that I don't wear, "About an hour ago?"
"Nope, just…
Did you ever hear the saying no news is good news? Well if you take that approach with your employees you’re bound to have high turnover. Employees need to have constant reassurance that the job there are doing is meeting yours and the company standards. Nothing motivates employees more that…
I was sitting in Elliott’s office thinking of a way to inspire his leadership skills. Elliott is my director of rehab and a physical therapist. He is an affable guy and sincere in his practice of therapy, but a bit weak as a leader. His staff is composed of very…
It’s a simple fact that leadership begins in your own head. It starts with the attitude you take toward yourself and the people around you.
How do you think of yourself? Do you see yourself as someone who tells people what to do and sees that they do it? Or…
"You want me to what?" she asked.
I inflated my chest and, in deep a baritone as I could muster, responded, "I want you to tell your staff that we will not be paying for overtime from this moment forward."
Her face contorted at first. Then it went slack. Her…
Leadership during tenuous times requires resolve, fortitude, and the ability to display and encourage a sense of hope for a better tomorrow. Leadership positions are more than just what happens on the job. The following is an example of how you can use situations that happen in your life to…
"It was late," I started. "But I got my first article written and submitted about ten o'clock last night. I had to help the get the kids to their after school activities, then with dinner and their homework, and finally to bed." I had not yet checked to see if…
"Are you asking me how I intend to lead?" I asked. I tried to hide any sign of incredulousness at even being asked. I have been a manager and now senior leader for over 20 years. I came into the working world when most new employees just seemed happy to…
Establishing collectively agreed upon team charter of mission, vision, and value statements with your team or business group is of great benefit. A common culture of accountability and singular focus can help a group's performance. I have had over twenty years of successful experiences as a senior leader in health…
Implementing the three “R’s”
Responsibility, Recognition, Rewards
Are you a good leader? If you have never asked yourself that question, now is a good time.
Let’s be honest. No matter how talented you are, your organization would definitely benefit if you made some improvements. When you move up in the…
I was sitting in Natalie's office. She is a direct report of mine. It was Monday and we had just run the gambit of how her son was doing at his first year of college. I had opened the conversation by sharing my fears for my daughter who was heading…
Failure and loss can be a great opportunity to learn and grow. It is just a question of addressing the failure with the right mindset. I have over twenty years history as a successful senior leader in health care and as an entrepreneur. I have experienced failures and losses of…
I was on my first day at a new job. I had taken my first senior leadership position at a large hospital in Louisiana. I had not slept the night before as I obsessed over what to say and how to present myself to instill confidence in my abilities. A…
I love the movie Remember the Titans because I believe that it is a great example of how leadership can affect an organization. The movie is based on a real life situation and stars Denzel Washington. I want to share why I believe this is a great leadership development story.…
Baptist Hospital-Union County is a nonprofit, acute care, hospital that serves New Albany, Mississippi (Baptist, 2009). New Albany is a community of about 8,200 in a county of close to 23,000 (Union County Development Association, 2009). New Albany lies 25 miles to the West of Tupelo, and about 65 miles…
When faced with poor performance, a lot of managers opt to eliminate the employee in question rather than to eliminate the reasons behind the performance. Many managers wrongly blame poor performance on lack of motivation or on a poor hiring selection by the company. But, in reality, the majority of…
I have noticed that customer's reported pain levels correlated with increased wait times. Management of wait times, I believe that this is an important factor in improving patient and customer satisfaction. I intend to illustrate this with a review of my experience.
I have over twenty years of successful history…
Leadership is an essential part of guiding and encouraging the best of a staff or facility. The characteristics of the leader can influence an organization to reach improved service goals, further financial gains, and a higher quality product (Gandez, 2006). How an individual fills the role of leader greatly affects…
This is part 2 of my reasons for poor performance.
When faced with poor performance, a lot of managers opt to eliminate the employee in question rather than to eliminate the reasons behind the performance. Many managers wrongly blame poor performance on lack of motivation or on a poor hiring…
"Do you trust me?" I asked Elliott, my director of rehab. Nice opening question, but I thought I could tell him why trust in leadership was important despite his upfrontedness.
"Yes," he said without hesitation. He held my gaze and smiled, "What's your point?"
"Well, you asked me if I…
Your employer want more that your body, more than just your arms, back and brain. Your employer wants you to act like an owner.
Why is this? What does it mean?
Organizations are reshaping themselves in an attempt to become more entrepreneurial. They want to get closer to the customer.…
Summary: Making use of the Tech Support Call Center becoming increasingly popular as they have the necessary setup as well as the technical expertise that can deal with issues fast and accurately.
Customer service plays perhaps the primary role in augmenting businesses. There is no industry or service that can…
You are suddenly awakened by the gut wrenching roar of a fully grown male lion. It is just outside your room! You stiffen with fear! What happens next depends on you!
Let me ask you a simple question here. Can you imagine a scenario where you are NOT afraid of…
The Symbiosis Institute of Telecom Management is one of the premier institution that specialises in offering the course of MBA in Telecom Management. For the telecom industry, this program is one of the most revered training options that aids in the transformation of naïve students to thorough professionals. With a…
How well do you handle your problems? Think back to the last on you faced. Did you stand up to it or were you intimidated by it? Did you look for ways to solve it or did you ignore it, hoping it would go away? We all have problems we…
It is a well-known fact that every company in the world hires and fires people quite often. Moreover, it can happen very often depending on the company policy and its success, the economic situation in the country and in the world.
Every single HR manager knows that the process of…
Business risk management is an integral part of running a profitable enterprise. Most entrepreneurs whether owning large or small businesses secure their operations by investing in business risk management tools. The introduction of newer business risk management software and tools have allowed the management to understand the risks better, define…
Regardless of whether or not you're top of your game in project management, or you're fresh from project management training and looking to start your career, project management jargon can be difficult to get your head around at the best of times. Whenever you think you know your Waterfalls from…
Organizations dealing with projects often make the typical mistake of adapting the same best practices, which are actually evolved for operation or production environment. Despite knowing that the key commitments of project (time, budget and scope/quality) all are interrelated, control actions are taken as though each of these commitments can…
Planning, organising and coming up with solutions to an existing problem within your company or business may not be as difficult as it seems. Keeping a business running for a long time may be an advantage to your company, but as times goes by and new businesses within your industry…
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