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Management Articles
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Baptist Hospital-Union County is a nonprofit, acute care, hospital that serves New Albany, Mississippi (Baptist, 2009). New Albany is a community of about 8,200 in a county of close to 23,000 (Union County Development Association, 2009). New Albany lies 25 miles to the West of Tupelo, and about 65 miles…
When faced with poor performance, a lot of managers opt to eliminate the employee in question rather than to eliminate the reasons behind the performance. Many managers wrongly blame poor performance on lack of motivation or on a poor hiring selection by the company. But, in reality, the majority of…
I have noticed that customer's reported pain levels correlated with increased wait times. Management of wait times, I believe that this is an important factor in improving patient and customer satisfaction. I intend to illustrate this with a review of my experience.
I have over twenty years of successful history…
Leadership is an essential part of guiding and encouraging the best of a staff or facility. The characteristics of the leader can influence an organization to reach improved service goals, further financial gains, and a higher quality product (Gandez, 2006). How an individual fills the role of leader greatly affects…
"Do you trust me?" I asked Elliott, my director of rehab. Nice opening question, but I thought I could tell him why trust in leadership was important despite his upfrontedness.
"Yes," he said without hesitation. He held my gaze and smiled, "What's your point?"
"Well, you asked me if I…
This is part 2 of my reasons for poor performance.
When faced with poor performance, a lot of managers opt to eliminate the employee in question rather than to eliminate the reasons behind the performance. Many managers wrongly blame poor performance on lack of motivation or on a poor hiring…
Cecelia, one of my reports came into my office, "Hey, boss. What's up."
I looked up from my computer screen and smiled. "Nothing, just looking at reports. What about you? Anything happening since," I pretended to look at a watch that I don't wear, "About an hour ago?"
"Nope, just…
I was sitting in Elliott’s office thinking of a way to inspire his leadership skills. Elliott is my director of rehab and a physical therapist. He is an affable guy and sincere in his practice of therapy, but a bit weak as a leader. His staff is composed of very…
Did you ever hear the saying no news is good news? Well if you take that approach with your employees you’re bound to have high turnover. Employees need to have constant reassurance that the job there are doing is meeting yours and the company standards. Nothing motivates employees more that…
"You want me to what?" she asked.
I inflated my chest and, in deep a baritone as I could muster, responded, "I want you to tell your staff that we will not be paying for overtime from this moment forward."
Her face contorted at first. Then it went slack. Her…
It’s a simple fact that leadership begins in your own head. It starts with the attitude you take toward yourself and the people around you.
How do you think of yourself? Do you see yourself as someone who tells people what to do and sees that they do it? Or…
Leadership during tenuous times requires resolve, fortitude, and the ability to display and encourage a sense of hope for a better tomorrow. Leadership positions are more than just what happens on the job. The following is an example of how you can use situations that happen in your life to…
"It was late," I started. "But I got my first article written and submitted about ten o'clock last night. I had to help the get the kids to their after school activities, then with dinner and their homework, and finally to bed." I had not yet checked to see if…
"Are you asking me how I intend to lead?" I asked. I tried to hide any sign of incredulousness at even being asked. I have been a manager and now senior leader for over 20 years. I came into the working world when most new employees just seemed happy to…
Establishing collectively agreed upon team charter of mission, vision, and value statements with your team or business group is of great benefit. A common culture of accountability and singular focus can help a group's performance. I have had over twenty years of successful experiences as a senior leader in health…
I was sitting in Natalie's office. She is a direct report of mine. It was Monday and we had just run the gambit of how her son was doing at his first year of college. I had opened the conversation by sharing my fears for my daughter who was heading…
Implementing the three “R’s”
Responsibility, Recognition, Rewards
Are you a good leader? If you have never asked yourself that question, now is a good time.
Let’s be honest. No matter how talented you are, your organization would definitely benefit if you made some improvements. When you move up in the…
Failure and loss can be a great opportunity to learn and grow. It is just a question of addressing the failure with the right mindset. I have over twenty years history as a successful senior leader in health care and as an entrepreneur. I have experienced failures and losses of…
I was on my first day at a new job. I had taken my first senior leadership position at a large hospital in Louisiana. I had not slept the night before as I obsessed over what to say and how to present myself to instill confidence in my abilities. A…
I love the movie Remember the Titans because I believe that it is a great example of how leadership can affect an organization. The movie is based on a real life situation and stars Denzel Washington. I want to share why I believe this is a great leadership development story.…
Your employer want more that your body, more than just your arms, back and brain. Your employer wants you to act like an owner.
Why is this? What does it mean?
Organizations are reshaping themselves in an attempt to become more entrepreneurial. They want to get closer to the customer.…
The ISO 9001 quality management system suitable for any organization which is hoping to improve the way of operation and management. Regardless of their size or departments. However, if you want to get the best return on investment, the company should prepare to implement the system throughout the organization. Not…
Through the years dozens of different approaches to task and project management were developed, creating a lot of contradictory information on effective management. And though we don’t claim the following tips to be the only valid ones, they are still applicable to the majority of situation when you have to…
How a businessman should earn his fortune One of the most successful entrepreneurs in Russia –, Maxim Vorobyev demonstrates a good story for setting up and developing business. Biography Maxim was born in 1976 in Krasnoyarsk. He graduated from Moscow State University of International Affairs in 1998. He started his…
Description about Tom Hatton and his core values: Tom Hatton is a famous person who has many imbibed talents moreover he is a prophet, deliberate and result tilting person. Hence, he fervently believes in the interdependence of the humanity with the appropriate profitable enterprises. Consequently, Tom has twenty five years…
When the telephone was invited, Graham Bell gave birth to an industry that would redefine the very nature of communications. What started with a simple telephone has grown to include several mediums of communication like The internet, SMS and tons of other options. In fact, today communication has evolved into…
Roy Rogers never went to the doctor when he was sick. Nope. He would visit his local veterinarian. Do you think that's weird? I don't think so.
Here's why it's not so unthinkable: People can tell you face to face what is happening to them, how they feel, where the…
The Lean management systems are more than just a fad. Thousands of companies in hundreds of industries worldwide have adapted the Lean methodologies as a way of improving productivity, quality and profit. In the majority of cases, where the people responsible for implementing the Lean system took advantage of the…
How well an employee performs may be directly linked to their level of self-esteem. Managers need to focus on improving employee self-esteem and avoid deflating it.An employee who feels he is getting negative feedback and is being “beaten up” by his or her manager will pull back from contact with…
Just because you have a small team doesn’t mean that team building activities need not be necessary. Because small teams work so closely with each other, it means that they have to work harder to achieve synergy in order to effectively work with one another. We are listing down some…
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