This Article is About
customer service
ordinary circumstances
stylish clothes
secret of success
quality of life
desires
imagination
men and women
desire
Customer Service Is A People Business
Join 1000's of Authors at StreetArticles Today!

We so often hear people discussing the merits of this or that business, finance, insurance, real estate, transportation, manufacturing, or communication, as though they’ve lost sight of the fact that regardless of the type of business you choose, you’re still in the people business. If you don’t want to succeed with people, you don’t succeed in business.

Supplying human needs and desires is what makes the world go around as far a living successfully is concerned. To be successful, we need to give a person more in use value than it costs him in money. If a person does not place a higher value on what you’re selling than on what you’re charging for it, he won’t under ordinary circumstances, pay you for it. Or if a person or an organization cannot earn an increment of profit on your efforts as an employee, you will not be hired or maintained in a job. A profit must be earned on everything. There’s no middle ground.

A fundamental impulse of all humans is based on a desire for more. People are seeking out of life, whether it's more food, a better car, a bigger house, or stylish clothes—more out of life. This is the way life is. Without it we would cease to exist.

The normal desire for more is not an evil thing, it is simply the desire for a better quality of life. Because it is their nature, all men and women are attracted to the person who can give them more of that better quality of life. That is to be found the secret of success in business. The question is, “How can I give more, more in quality, more in quantity, more in new and better and more creative ways?”

People who feel they’re not getting their just dues need to take a look at the quantity and quality of their service, at whom they’re serving and in what numbers. We need to be giving more in use value than we’re charging for what we produce, or people won’t buy it. It must be something they need or want, as good, or better than they can get somewhere else. It’s here that the imagination comes into play. If we simply get in line and copy others in our line of work, we must settle for minimal results and slow growth. But if we can come up with new, fresh, appealing ideas, more helpful ideas, ideas that enhance and increase the value of what we’re selling, our business will grow rapidly, and we will quickly outdistance our competitors.

If we’re in business—even if we’re not—we’re in the people business. If we hope to succeed as persons without creating new and interesting ideas, we’re going to have to rely on time and the ideas of others. It’s a much slower, much riskier, less interesting process.


Street Talk

No comments present
You May Also Like
Skills For Customer Service
Many business owners wonder how they can grow their sales and, given the state of the economy, if it is even feasible to do so at this point-in-time. Or... maybe their company's current level of sales are adequate, but the owner wonders how long this good fortune will last. Possibly…
By: Steven Martin in  Business  >  Customer Service   Dec 08, 2011  
0
  Likes: 0

I Thought Customer Service Was Dead, I Was Wrong
While visiting different local businesses in the Indianapolis area, I've received awful customer service. I thought the ‘customer service’ was a dead subject until I found an online marketing firm called Wealthy Affiliates.com. I tried several times to find a home based business that had very low start-up costs. I'm…
By: Anthony H. Bell in  Business  >  Customer Service   Mar 17, 2011  
1
  Likes: 0

Customer Service
I have been in customer Service most of my life, and I am really concerned with the level of service we are getting now. Here are a few stories about bad service. A woman goes into an upscale store in her work clothes, she goes over to the jewelry department…
By: Karen Gallegos in  Business   May 04, 2011  
0
  Likes: 0

What A Boss is Suppose to Be And What He Really is
A boss is someone who is suppose to handle a group of employees by treating them as a team but also by making sure is ever buddy is happy. By doing this the work gets done not only quickly but effectively. This not only brings value to the company but…
By: lucas1 in  Business  >  Customer Service   Nov 03, 2011  
0
  Likes: 0

The Spirit Of Christmas Believes In Us; The Human As Heroism
It never ceases to amaze me how many heroes walk past us every day, being dismissed as one of the crowd. There are more heroes passing by us on any given day than rheave eturned from every war ever fought. Heroism is not those relatively rare acts ocurring in the…
By: David Fairley in  News and Society  >  Anthropology Sociology   Dec 18, 2011  
0
  Likes: 1

Dont Make These 4 Common Affiliate Mistakes!
There is no doubt that affiliate marketing can be extremely rewarding – however to achieve consistence success you need to avoid making the common affiliate mistakes that unfortunately too many people make. Successful affiliates have generally gone through both highs and lows to succeed in this business and many of…
By: Andy Denton in  Internet and Businesses Online  >  Affiliate Revenue   May 24, 2011  
0
  Likes: 0

Win Love Back – Make Your Ex Boyfriend Love You Again
Getting back together with your ex can certainly be done if you are prepared to work at it. If you know that he is willing to give it another go, then you are more likely to be successful, but even if you have no idea how he feels, there are…
By: A. B. Sahu in  Relationships  >  Conflict   Aug 23, 2012  
0
  Likes: 1

Why Do You Want To Lose Weight?
People have different reasons for wanting to lose weight. Your reason for wanting to lose weight could be in order to be able to wear stylish clothes, not be ashamed of your weight, going to the beach with friends, being able to snowboard or for health reasons like less knee…
By: Vinny in  Health and Fitness  >  Weight Loss   May 26, 2011  
0
  Likes: 0

Manageartworks Viewer Capabilities – Part 4
Barcode Verification ManageArtworks recognises the following Barcode types: 1. 1D Barcodes a) Code39 b) EAN8 c) EAN13 d) Code128 e) UPCA f) UPCE g) RSSLimited h) Pharmacode i) MSI 2. 2D Barcodes a) QR b) MicroQR c) Aztec d) DataMatrix e) MaxiCode The system not only recognises the barcode, but…
By: Vilva Natarajan in  Business  >  Management   Jun 04, 2016  
0
  Likes: 0

Manageartworks Viewer Capabilities – Part 3
Checklist The system supports a checklist that can be used across all types of artworks. The checklist is managed and controlled by the admin user. The checklist is configured to include items that each reviewer needs to check and categorized by department, by component type, by category and by market.…
By: Vilva Natarajan in  Business  >  Management   Jun 04, 2016  
0
  Likes: 0

Team Building Activities for Small Teams
Just because you have a small team doesn’t mean that team building activities need not be necessary. Because small teams work so closely with each other, it means that they have to work harder to achieve synergy in order to effectively work with one another. We are listing down some…
By: Leatrice Rose in  Business  >  Management   May 30, 2016  
0
  Likes: 0

See Lean Live And Up Close; Lean Japan Factory Tours
Seeing believes and many have journeyed to Japan to see how the Lean Management System works in a real world environment.| Enna has been scheduling tours to Japan to study Lean methods and concepts for years, and some of the largest companies in the world have used their tours to…
By: John Robert1 in  Business  >  Management   May 30, 2016  
0
  Likes: 0

The Top Challenges Entrepreneurs Face And How to Overcome Them
As a group, entrepreneurs face common challenges. Fortunately, they also share personal traits that can help them overcome these challenges with skill and confidence. This is the consensus of Professor Ed Hess, who studied 54 entrepreneurial companies in 23 states across the country to write, Growing an Entrepreneurial Business: Concepts…
By: Jeff Evans1 in  Business  >  Management   May 28, 2016  
0
  Likes: 0

Leadership Qualities: How Consistent is Your Behavior?
A good leader can set the tone for an entire project, or even a whole business. Their behavior sets expectations and standards for the rest of the team. As a leader, maintaining awareness of your behavior and ensuring that it stays consistent helps to stabilize the work and goals of…
By: Jeff Evans1 in  Business  >  Management   May 28, 2016  
0
  Likes: 0

5 Steps To Better Relationships With Your Subordinates
How can you make your business team more productive? Today's employees aren't drones stuck in cubicles like a Dilbert cartoon. Your subordinates live in a social media world and expect personal engagement. Here are 5 ways to better relationships with your subordinates: Know Yourself The first step is to connect…
By: Jeff Evans1 in  Business  >  Management   May 28, 2016  
0
  Likes: 0

Article Views: 1667    Report this Article