5 Different Ways To Get Positive Reviews From Your Customers In A Call Centre Industry
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5 Different Ways to Get Positive Reviews From Your Customers In A Call Centre Industry

If you are in a business long enough then the bad reviews are inevitable. Somewhere along the line your business would not succeed in making each and every customer happy and these are the ones who would voice their displeasure to the entire world. And while you can’t stop this from happening, it’s not the bad reviews themselves but how you deal with them determining the impact that they have on your business. One of the best ways to reduce the impact of negative reviews is to increase the number of positive ones. Given here are the five different ways you could get good reviews.

Asking at the right time: How many times you must have come across emails asking for reviews that come in days or weeks after having an interaction with any business. By doing this you could here force your customers to do some kind of hard work remembering the details of your interaction you have had with the business. We do know that customer’s loyalty is built on making your customers lives easier in using the products and services and that principle extends to asking for reviews too.

Finding Niche Review Websites: Review sites are the one that are becoming more and more specialized. Say for example sites like Trip Advisor. Websites who have been using a similar kind of formula are popping up constantly on a much more regular basis. And if there is a review site spear heading the review of your business niche then make sure that you get involved in it.

Responding to all the reviews: Responses are not just for the positive reviews but even for the negative reviews. So if you have been focusing on making the experience of your customers as a priority, then the customers do not have any relationship with your products and services but they have a relationship with you. If you have a friend who has been promoting your business online then you thank them right? Studies have shown that most of the business organizations who have been dealing with different clients completely ignore their clients who say positive things about them. Even a simple thank you or a tweet or alike can go a long way in reinforcing your relationship with customers, who leave reviews showing what kind of business you are to the future customers who are reading the reviews online.

Developing the social media accounts on the big three: In order to make the entire process easy enough of writing a positive review on your organization and the products and services, then it is important that you have atleast three major social media accounts being created for your business. More than the likely the big three are your best bet: Facebook, LinkedIn and YouTube. Have your social media accounts being advertised. Have the URLs being placed on your company business cards, on your websites and in business itself adding links to the other two accounts on each of your social media pages.

Having a blog of your own: A blog would here mean for you to spread the news about your business along with the products and services you have been dealing with. Business owners especially those of the small businesses could make the mistake of thinking that the blog is time consuming and would require cost maintenance. In reality a blog is no more difficult to keep an update than any other form of the social media.

So have you tried the above mentioned strategies? Have you been successful in using any one of these approaches? Have you ever been turned off by a business asking for reviews in a wrong manner? Then do leave your experiences below.

Author Bio:

Abhishek Jain has over 10 years of experience within the BPO Industry and Human Resource outsourcing services. Business Process Outsourcing (BPO) Services Malaysia delivers and manages various offshore/onsite projects in various technologies and domains.


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