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Complaints About The Role Of The General Practitioner Are On The Rise
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Complaints About The Role Of The General Practitioner Are On The Rise

It hasn’t been a good couple of weeks for the National Health Service. Last week there was a the release of a damning report about the poor treatment of elderly patients in some hospitals which some commentators have suggested that in part it is down to the changing role of nurses This week it’s the role of the General Practitioner (GP) which has come under fire.

A report by the Health Service Ombudsman Ann Abraham says there has been a large increase in patient complaints including three times as many complaints from patients who have been removed from GPs lists . The report also stated that hospitals, GP surgeries and other NHS services have been failing to investigate complaints properly. This also comes after a report earlier this month from the Royal College of GPs that patients had lost faith in their doctors because they’re only prepared to work 9 – 5.

Will anything change? I’m rather afriad it won't. The role of the general practitioner has undergone huge changes over the last 6 years with very few benefits for patients and a continuing lack of consistent practice across the country. In some areas of the country you can get an appointment on the day you ask for it or within a couple of days but in many cases it's much worse than that. At my GPs practice they often quote two or three weeks for booking an appointment or they tell you to phone on the day you want an appointment. The problem with this system, is there’s only a 15 minute window (8am – 8.15am) when you can make the call. If you can’t get through - it’s tough, you can’t have an appointment.

GPs often complain about patients not turning up to appointments which is clearly a waste of money and resources. Personally I think people should be charged ï


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