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mechanic shop
broken car
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warranty
Managing A Car Work Shop
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Managing A Car Work Shop

Every business needs the attention of his owner, I think we all agree that when you want your business working properly you have to be there, but also we live in a planet where there are thousands of big chains that obviously you can't have the owner in every branch.

Never mind the size of your company I can tell what it worked so far in my car mechanic shop.

The first thing that you need is to have a nice customer service in your office, never mind the service of your mechanics; they need to have a massive technical knowledge in every area that they execute.

You need to have a good control of the money, this is one of the most difficult things to achieve, but not impossible, is better to spend money securing that no one can steal from your shop instead of losing money every day or month.

A key for success is also to have a good coordinator of the mechanics, remember always to lead the customer to the office never to talk to the mechanic as they could mislead the client plus they do not have the skills to lead with a person who has the broken car and is thinking that the reparation could cost a fortune.

It is important to have a nice office,also to have all the details that makes the car not to work properly.

Never save in the tools for your shop such as scanner, multimeter, oscilloscope, car lift, etc, place them in a strategic spot so your customers can see them, remember that we are competing against the authorize dealer.

Another good point is the credit, you need a really strong system to control the credits that you are giving to your very good clients, personally I failed in this one because I do not have the correct system to get my money after a credit´month, you need to be very persuasive when you are asking someone to pay for the bill.

It is not a must, to be the cheapest in the market, what is a must is that you have a very interesting knowledge ,also a warranty for your job, do not be afraid of giving extended warranty, also sometimes lose a bit of money, remember that the dollar that you lose giving something to your client means 50 dollars of earning in the next time that the person chooses you as his or her mechanic.


Street Talk

having owned my own shop for years, i can relate to this article. All good points!

Reply
  about 7 years ago
C4rmen  

Really good advice here. In general for all businesses too.

Reply
  about 7 years ago

Administration in your picture matches so well your article! Good job. Hmm... if you still have accounts of credit perhaps you can set up a payment program? That way you'll get paid (over time) and get your client back (later:-).

Reply
  about 7 years ago
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