Is There Anything Wrong With The Owner Of Rock Grills Steakhouse!
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Is There Anything Wrong With The Owner Of Rock Grills Steakhouse!

Rock grills is an eating joint that recently opened in the southern part of country. It is a fairly good establishment and a person also likes to come and visit it on a regular basis. The big problem is the owner itself of the joint as he is not handling well when someone is giving a negative comment about his restaurant. He is going to extra lengths in criticizing the visitors of his restaurant. He is a person who seems to be very arrogant and it seems as if he does not understand the simple fact that every visitor has the right to criticize the restaurant as it is them who are paying their hard earned money for the services. The owner must realize that without the money of the visitors he will be bankrupt and have to close down his eating joint.

The point we are trying to make is that the owner must make sure that when he is replying back to the negative comments he must handle it tastefully. The replies are making everyone angry and it can be said that he is also losing a lot of business due to that. The visitors are leaving the negative comments as they are feeling robbed whenever they are visiting his eating joint. The owner must not complain when the visitors are trying to get their money’s worth. It is also not wrong. The visitors have complained several times that the service in the restaurant is very poor. One particular visitor took to a social media platform to complain that he was kept waiting for more than an hour to get a seat even though when there were two to three vacant tables available. The same visitor also complained that the waiters were also reluctant to help.

The owner here came to the aid of his service claiming that the particular person who was kept waiting was due to the fact that it was a weekend and it was very crowded. The owner must not have read his comment properly as the visitor clearly mentioned that there were 2 to 3 tables vacant at the time and also they were not reserved. There are also instances where people have said that the price is too high in respect to the amount and the quality of the food. The owner here said that this is due to the fact that they use some special kind of lava stones to cook the foods and they are very costly. But after making a quick research it was found out that still the restaurant is charging too much.

The owner is not only being arrogant here to see his shortcomings but he is deliberately stating that the visitors do not know much about a restaurant business. He has even gone to the length of saying that he will not reduce the price and if anyone is uncomfortable with the price they should not visit his eatery and stop complaining about it.

Well, if he continues this trend there will not be a restaurant to run by him as people will surely not come to his place if he keeps on doing these. It is not that the rock grills steakhouse is the only eating joint in the locality, in fact there are a number of such eating joints in the same location whose owners are much humble and down to earth. He should understand one thing that running a service sector business means he has to keep all his customers happy at all costs. But it seems that he is willing to go out of his way to criticize the people who are using his services.


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