Be Polite While Speaking On Telephone
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Nevertheless if you are on a working place, speak over home telephone or mobile phone, you should always remember about etiquette while communicating. All people deserve to be listened carefully. All people should learn how to conduct themselves while telephone conversation. So next we will consider several tips which are of great importance to everyone.

First of all, do not forget to say who you are when you start the call. Identification of caller is obligatory and it is apparent that a person should know who calls him. If you work in office you should present also a company you work at – mention its name and then say your name and position. After that you should ask how you can help. Conversation is to be polite – and it is non-negotiable. In case you talk over usual mobile phone you should simply say “Hello” and present yourself – mention your name and possible surname. Do not answer with words “Yeah” – it is inappropriate when talking with stranger you do not know. If you are a person who make call also identify yourself, mention from which company you call and ask for a person you need to talk to. Do not forget to be polite.

Secondly, make your tone be sensitive – so that it will be pleasant to listen to you. Try not to show some anxiety in your voice. If you are not understood by someone, do not be aggressive, it is forbidden in telephone etiquette. Pushy tone can also be disapproved by people. It may sound strange but forget about leaning back in the chair while conducting conversation. This can be felt by the way you speak. It is better to sit straight or even stand on feet when talking. If you have an opportunity – make records of your calls so that to hear how you sound and change what need to be altered. In such way you will improve your conversational skills.

Thirdly, before making an important call consider everything you are going to talk about with that very person. It is even better to create a little plan on a paper and write questions which you need to discuss. In such case you will not forget about anything and there will not appear a necessity to call one more time. Save your time and time of the person you are calling.

Next thing to me mentioned is no interruptions. If you know that the call is very important to you or your company. Make sure that no one will spoil that conversation. Ask people in the office to keep silence while talking or even make a call being in a cabinet alone. In you will hear something wrong – it can lead to huge future misunderstandings between your partnerships. Better avoid such situations.

If you decided to leave a message because the phone is not answered so be careful. Under no circumstances do not use slang or jargon in your speech. Moreover, avoid phrasal words that can be broken or metaphoric idioms. Talk clearly and simple so that a person can easily understand you. Do not talk very quickly – words can be messed up and message will lose its sense. Slow temp and sometimes repeating of what you have said can make your message useful. In the end, practice leaving your phone number or mention other way how to connect with you.

Very important issue is turning off your mobile phone or switch mute mode during different meetings, while eating in restaurant with honorable person (partner or client), in theater or cinema – actually anywhere where the noise from your phone can disturb other people. If you need to accept a call of huge importance – monitor you phone from time to time or set voice mail for leaving messages.

Nowadays it has become popular to use not usual phone numbers for business but unique virtual phone numbers. What is it? It is a number of a certain location, from which calls can be forwarded to any of your devices on existing traditional number. On the site of Freezvon there are various virtual numbers with special additional services for better communication.


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