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Running A Successful Business Online
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Running a Successful business online

When I am surfing the web, I look at a lot of online businesses. The first thing I look at , is the contact information. The reason why I look at the contact information, is because I want to make sure, I have a way of contacting the owners, or customer service or department. Most online businesses use email addresses as point of contact, and some use email addresses and phone numbers.

What I do is, I send an email to the business to see if I get a response back. I give them ample time to respond to my email. If I don't ever receive a reply back from someone, I will assume that the company, or business is a scam. I do the same with the phone numbers they give out. I call the number, make up a technical issue, just to see if someone will answer the phone. If the phone is not working, and you call again after a few weeks, and you find out it is still disconnected, you know the business is a scam. There is no way a business will stay running without keeping in contact with its clients.

When I was looking for work at home business to work with, I came to find out, that the businesses that I inquired about more information on, they were scams. Most businesses that don't have any kind of ways of being contacted, or those that use fake email addresses and fake phone numbers, are only out to get your money. They make their websites to look so good, that people will fall for the scheme they are doing. There are some that do fall for it, (I was one of them), and there are some that were smart enough to walk away.

Run The Business The Right Way

If you are going to run an online business, or any type of business, make sure you have working email addresses and working phone numbers. If they are not in place, or not working, it is bad business. There are enough businesses that are scams. I don't think we need any more. If you are running a business that people have to sign up for, make sure they are aware of the website changes you have made. If they are not aware of them, they will have a hard time navigating on the website. Some people may disagree, but if you want to keep the members of your site, keep them up to date on what is going on with the website. When people have gotten used to seeing a website one way, and they haven't been on the site for days or weeks, when they come back and see it different, they wouldn't know what or where things are. If the owners have taken things off the site, that they thought was not useful, the members have a right to know that.

I notice one thing, people who have websites businesses where you have to sign up, with the option to upgrade, they pay more attention to those who have upgraded their accounts, than those who are free members. I think, whether you are a free member or an upgraded member, every person should receive the same respect. I understand the phrase, Money talks. People will get more respect when they are spending their money than those that don't.

Why Businesses Get Bad Reputations

I like to search up information on how much of a reputation a business has. I look at the better business bureau, and I also look at the feedback from customers on the company website, or even on the social networks like Facebook. Nowadays businesses are using social networks to advertise their business or to even get feedback about their business. If you Google the company's name, you will also find websites that give negative feedback.

Reading through the comments, I found out some of the reasons why businesses get a bad reputation. One is, getting complaints of how bad a service is, another one is when a customer is unable to get their money back because the owner of the business is nowhere to be found or contacted. Another reason is, the business winds up being fake or even a scam. Even on the internet, there are some people who do customer service work, turn out to have bad attitudes when dealing with customers. That would make a customer not deal with the business at all.

Monitoring Your Business' Reputation

The best way to know what people are saying about your business, is monitoring it. How do you do that? One way is, you can set up a Facebook account and allow people to comment about their experience of using your services. Another way is, adding a feedback or survey page on your website, and allowing your customers to answer them. Never get upset when you receive bad comments about your business. Use the negative comments to make your business better, that way your negative comments can become more positive, the next time.The better your business reputation is, The better your business will continue to accumulate more customers or clients. The more negative comments you get, The less customers or clients will not want to do business with you. It is better to run a more clean and successful business, than to turn around and have to close down your business.


Street Talk

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